Shipping policy

ESTIMATED TIME OF ARRIVAL(ETA) = ORIGINAL PRODUCE TIME + MODIFY TIME + SHIPPING TIME

Since our products are handmade and personalised. Usually, the estimated arrival time is about 14-27 business days after you place an order.

ORIGINAL PRODUCE TIME
Standard production time: 7-15 business days

MODIFY TIME
Additionally, the ship-out date of your statue is directly affected by the number of changes you might request (every change will require additional 1-2 business days).

*We have very skilled artists who can complete the product design within 7 working days at the earliest, not including the shipping time. Please note the delivery date in the order, we will add an emergency label on your order to inform artists to strive to keep up with delivery within the time you request(Emergency order has a small additional fee).  

SHIPPING TIME

Standard shipping(22$): 6-10 business days（worldwide）

Fast shipping(40$): 3-5 business days（worldwide）

How will I know my order has shipped?
You will receive a shipping confirmation or tracking number once your order is ready to ship.. Once you have received this email please allow 3-4 business days for your tracking number to get the first update.

Please keep in mind delivery dates may change due to inclement weather conditions or holiday.

Do you ship internationally?
We are happily fulfilling international orders! Our production time will be the same and shipping costs vary depending on where the order is going. Depending on your home country a customs tax may be applied in addition to your shipping cost.

Please note:
If your personalized product was remade, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you a perfect gift.
At this time, we do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
Expedited shipping is not offered to P.O. Box shipping addresses.
We do not offer overnight shipping.
If you have any questions, please feel free to contact us via email: support@ifaceusa.com